Health Tips
► Hyperglycemia
► COPD
► Hypertensions
Book an Appointment for
► Vaccination
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► Tests
► Emergency
► Ambulance
► Day Care Unit
The following Terms of Use between SERUM Analysis Centre (P) Ltd. (“User”) and Lab Patients having its registered office at 82/4B, Bidhan Sarani, Kolkata- 700 004 describes the terms and conditions on which you may access and use the Company’s website www.serumanalysiscentre.com (“Website”) and related services. By accessing or using any of the services, you acknowledge that you have read, understood, and accepted the Terms of Use.
The below Terms of Use are published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations and Terms of Use for access or usage of the Company’s Website. These Terms of Use is an electronic records under the laws of India and need not be signed physically or digitally.
You must be at least eighteen (18) years of age to use the Website. Use of this Website is restricted to persons competent to contract, as defined under the Indian Contract Act, 1872. Therefore, the Company reserves the right to deny access to minors, persons of unsound mind, or undischarged insolvents, and such persons are advised to access the Website through their legal guardians.
The Company reserves the right to refuse access to use the Services offered at the Website to new Users or to terminate access granted to existing Users at any time without according to any reason for doing so.
You shall not have more than one active Account on the Website. Additionally, you are prohibited from selling, trading, or otherwise transferring Your Account to another party.
► Account: “Account” means the account successfully opened by the User on the Company's Website by inserting information such as name, age, sex, contact details, user name, and password as required to be filled in the webpage during the registration process and includes any further changes and additions to the information from time to time.
► Company: “Company" means SERUM Analysis Centre (P) Ltd or any of its subsidiaries, assignee incorporated under the Company Act, 1956.
► Customer: “Customer" means any User who accesses the Website and completes the registration in accordance with Clause III.
► e-Health Packages: "e-Health Packages" means the exclusive and customized health diagnostic packages being offered by the Company and any such other packages which the Company may introduce from time to time through the Website.
► Fee: "Fee" means the price prescribed by the Company for the e-Health packages.
► Packages/Services: Packages/Services as notified on this Website from time to time.
► Home Service: "Home Service" means the facility provided by the Company to facilitate sample collection at the Customer's doorstep.
► Order ID: "Order ID" means the unique identification identity allotted to a Customer upon placing a request for booking the Services/e-Health Packages..
► Registration Process: "Registration Process" means the entire process which a Customer/User undergoes while registering himself/herself on the Website in accordance with clause III.
► Services: "Services" means the services as mentioned in clause II.
► User: "User" means any person who accesses the Website.
The terms "We" / "Us" / "Our" / “Company” individually and collectively refer to SERUM Analysis Centre (P) Ltd. and the terms "You" / "Your" / "Yourself" refer to the Users/Lab Patients.
This Privacy Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules made thereunder and the amended provisions pertaining to electronic documents/records in various statutes as amended by the Information Technology Act, 2000. This Privacy Policy does not require any physical, electronic, or digital signature.
This Privacy Policy is a legally binding document between SERUM Analysis Centre (P) Ltd. and You (both terms defined below). The terms of this Privacy Policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the I accept tab or by use of the website or by other means) and will govern the relationship between you and SERUM Analysis Centre (P) Ltd. for your use of the website “Website” (defined below).
This document is published and shall be construed in accordance with the provisions of the Information Technology (Reasonable Security Practices & Procedures and Sensitive Personal Data or Information) Rules, 2011 under the Information Technology Act, 2000 which require publishing of the Privacy Policy for collection, use, storage, and transfer of sensitive personal data or information.
Please read this Privacy Policy carefully by using the Website, you indicate that you understand, agree and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Website.
By providing us your Information or by making use of the facilities provided by the Website. You hereby consent to the collection, storage, processing, and transfer of any or all of Your Personal Information and Non-Personal Information by us as specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.
Refund and Cancellation Policy
Our focus is complete customer satisfaction. In case, if you are not satisfied with our services, we will refund back the money, provided the reasons are genuine and proven after investigation. In case of dissatisfaction with our services, clients have the liberty to cancel their services and request a refund from us. Our Policy for the cancellation and refund will be as follows:
► Cancellation Policy: For Cancellations please contact us via the "Contact Us" link on our website or call us at 6292283522 within 7 days of the payment date. If the services ordered are processed by us before requesting the cancellation then the cancellation request will be denied even if this happens within 7 days. SERUM Analysis Centre (P) Ltd. will provide proof that the services were processed before the cancellation date and time.
If you have booked our Home Collection or Online Doctor Appointment Service online and want to cancel your order please call us at 6292283522. In case of any prior payment, we will initiate your refund after you cancel your home collection/ Doctor Appointment. The refund will be processed to your original payment method within 5-7 working days.
► Refund Policy:In case any client is not completely satisfied with our products/services we can provide a full refund. The refund request should be made within 7 days of the payment.
In case any client is not completely satisfied with our products/services we can provide a full refund. The refund request should be made within 7 days of the payment.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase, and in case of payment gateway payments refunds will be made to the same account.
The refund will be processed to your original payment method within 5-7 working days.