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MISSION

Being in the healthcare industry for over 20 years, it is the patients who are the primary customers & concern and ensuring the right value is given to each & every customer in right time is the primary & only objective.

► To become the first choice diagnostics provider for customers in all the markets.
► To provide utmost quality in every stage of service- right from collection of sample to processing to delivery of reports.
► To provide accurate & precise diagnostic, prognostic and predictive testing services in a timely manner.
► To ensure that every employee is treated with dignity and respect, and in a fair, consistent and equitable manner.
► To create a stimulating, enabling and supportive work atmosphere.
► To aid and encourage employees in realizing their full potential.

QUALITY POLICY

Quality consciousness
The steel frame of the organizational structure of Serum Group has paid royal dividends in terms of having the best clinicians medical institution and laboratories as clients. A rigorous training and vigilance by the effective mgt. has made the Company to use its 4M viz., men, machines, materials and methods and this has been appreciated by quality hunters who come for auditing from various accreditation bodies. A meticulous system well trained manpower, the best of technologies for specialized testing, an uncompromising approach to instrumentation and wise selection of quality reagents have ensured that Serum is looked upon as a yardstick for quality in the industry.

Quality Standards

Serum Group is committed to Six Sigma Quality-powerful and rigorous data centered approach improvement for 99.997% accuracy Serum strives to achieve this through high-caliber employee training to leadership and data driven management decision making.

Serum Group is also committed to

► Create a healthcare delivery system through diagnostic reports of 100% accuracy within the shortest possible time frame.
► Access state of the art technology by installing world class equipments.
► Create an enabling environment to faster human resource development through constant up-gradation of the skill sets.
► Capture the latest technological innovation by up-grading the quality of equipments and human resources.
► Benchmark ourselves against the best international practices in our relevant segments.
► Create an ambience of trust, faith and integrity amongst patients, medical practitioners and other stake holders.
► Provide continuous improvement of laboratory performance by monitoring proficiency testing results, training and up gradation of skills through CME programmes.
► Implementing a quality system in compliance ISO 9001:2000.
► Foundation of our quality efforts is the rigorous statistical methodology of Six Sigma. Serum Group has pioneered the application of Six Sigma principles in diagnostic testing maximizing quality and efficiency.

Quality Assurance

► Customer Driven.
► Process Oriented.
► Performing Error-Free Work.
► Continuously Improving.

In addition, Serum Group is

NABL & NABH accredited. | Awarded the Best Brand in Asia A One.

Maintains a global document system (Standard Operating Procedures and Controlled documents).